Helpdesk solutions

Helpdesk solutions

Pixel Mind IT has been pioneer in ITSM for several years and brings best in class helpdesk
solutions which supports you in saving time and manual effort by automating ticketing management activities, including ticket creation, assignment, and escalation. You can easily configure multiple tiers and groups of IT staff and create ticket assignment workflows. A web- based dashboard allows end-users to submit service requests easily and offers self-service options.

Our solution that integrates all of the essential IT tools into one product and aligns with business needs and customer satisfaction. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

We added a brand-new UI, designed to accelerate ticket resolution and gives you a flexible, scalable solution with the look and feel of an internal desk. It helps you to personalize end-user support while you focus on growing your business. The system can generate custom date report with customized graph that shows cases status by user, department, category, … etc.

We build knowledge base to help the support team in how to fix the same issue that been fixed earlier and FAQs for end users for quicker resolution of issues.

The prime advantage our customers gain is our solution comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow. The end user can record his case whenever appropriate and flow the status online.

Our experience in working with global clients guarantees our ability to protect and support your IT infrastructure by deploying scalable, seamless and highly cost-effective IT support services. Some of the value-added benefits you can gain from our services include

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24/7 support from technical team.

Centralized system for all problem management.

IT tools and technologies.

Multiplatform IT support (web, voice based and electronic)

Reduced risk and reliable infrastructure

Fast and effective problem resolution